Forgot password

If you don’t remember your password, you can set a new one with a code that Corte sends to your email.

This is for accounts with an email and password. If you sign in with Apple or Google, keep using Continue with Apple or Continue with Google.

Set a new password

1. On the Sign in screen, tap Forgot password?.
2. The Forgot password screen reads “Enter your email. Corte sends a code to set a new password.” In Email, type the address you signed up with.
3. Tap Send code.
4. The message “If an account exists for this address, we sent a code.” appears, and the screen reads “Enter the code from the email and a new password.” The email field can no longer be edited.
5. Open the email with the subject “Your Corte password reset code” and copy the 6-digit code.
6. In Code, type the code.
7. In New password, type a new password of at least 10 characters. Tap Show to see what you typed.
8. Tap Set new password.

The Sign in screen opens with the message “Password changed. Sign in with the new password.” Sign in with your email and the new password.

Setting a new password also ends your Corte sessions on your other devices. On those, sign in again with the new password.

The reset code

• The code has 6 digits.
• It expires 15 minutes after it was sent, and works only once.
• After 3 wrong attempts the code stops working, and you need a new one.
• A new code replaces the old one. Use the code from the most recent email.

To get a new code, use the link under the Set new password button. It counts down from the moment a code is sent, for example Send a new code (in 0:45). When the countdown ends it reads Send a new code.

1. Wait until the link reads Send a new code.
2. Tap it. The message “If an account exists for this address, we sent a code.” appears again, and the countdown starts again.
3. Use the code from the new email.

Messages you may see

Message	What to do
Enter an email address, such as you@example.com	Check the address for typos.
Enter the 6-digit code	The code must be exactly 6 digits.
Use at least 10 characters	Choose a longer password.
Use at most 128 characters	Choose a shorter password.
This password appears in known data breaches. Choose a different password.	The password has appeared in leaks from other services. Choose one you haven’t used anywhere else.
That code didn’t work. Send a new one and try again.	The code is wrong, expired or already used. Tap Send a new code and use the code from the new email.
Too many attempts. Try again in 15 minutes.	Wait as long as the message says, then try again. The wait depends on the limit you reached, for example 15 minutes or 1 hour. If the message reads “Try again later.”, wait a few minutes.
Can’t reach Corte. Check the connection and try again.	Check that your device is online.
Something on the server failed. Try again.	Try again in a moment.

FAQ

I didn’t get the code

The code is sent by email and can take a minute to arrive.

1. Check that the address in Email is the one you signed up with.
2. Look in your spam or junk folder for “Your Corte password reset code”.
3. When the link reads Send a new code, tap it to get a new email.

For your privacy, Corte shows “If an account exists for this address, we sent a code.” whether or not the address has an account. If no code arrives, the address may not have a Corte account, or the account may use Apple or Google instead of a password.

Corte sends at most 3 codes to one address in an hour. After that it shows “Too many attempts. Try again in 1 hour.” Wait, then ask for a new code.

I typed the wrong email

Once the code is sent, the email field can’t be edited. Go back to the Sign in screen, tap Forgot password? again and type the right address.